Q: How long will my order take?
I keep a limited amount of ready-made stock so most of my products are individually handmade to order. I currently have a high number of orders to work through so aim to post an item within 1-3 business days if ready to post or 3-4 weeks if it needs to be made. I aim to make and post earlier but require this timeframe to pace myself and ensure my high standards of workmanship are met
Q: What is the process for Custom Orders?
Complete the Custom Order Request form. I will respond by email to discuss your request. Once the order details are confirmed I will let you know the cost of shipping. Payment is required in full before commencement of work on a Custom Order
I will do my best to accommodate Custom Order Requests but I am unable to hold vast quantities of fabric and accessories in stock
Q: How long do Custom Orders take?
If I have all materials in stock Custom Orders are usually posted within 2-3 weeks of receipt of payment. Timings will be confirmed when the order is placed
Q: Can I order a product in a different fabric?
Yes you can! Please contact me to discuss your request. You can choose different main and lining fabrics and zipper colours. I’ll then let you know if I have them in stock before processing your order
Q: Can I order a product using my fabric?
Yes you can! Please contact me to discuss your request
Q: Can I pick up my product locally?
Yes, if you live in the Batemans Bay area we can arrange pick up locally or from a local market if I’m attending
Q: What payment methods do you have?
I have three payment methods: secure online payment using a credit card via Square.com on my website, PayPal & direct bank transfer. Please contact me if you would like to make a direct bank transfer
Q: Once posted how long will my product take to get to me?
All orders are posted via Australia Post. They are currently experiencing delays due to the Covid-19 situation. Please select Express Post at Checkout if you would like a quicker postal service
Q: Do you ship your products internationally?
Yes I do! If your country is not listed as a destination at the check out please contact me and I can let you know the cost of shipping prior to processing your order
Q: I want to buy a product but when I ‘add to cart’ I get a cart error message:
If you receive a cart error message please contact me to discuss your request
Q: Can I purchase a Sewing Workshop as a gift for someone?
Yes you can purchase a Sewing Workshop as a gift for someone. Please let me know the name and contact details of the person who will be attending at the time of booking
Q: Do I get a refund if I cancel a Sewing Workshop?
Sewing Workshops are non-refundable if you cancel within 1 week of the workshop. However if you are unable to attend and wish to cancel your booking the cost of purchasing a resource kit if purchased is refundable minus any transaction processing fees of 2.5% (if applicable)
Q: How can I book a Sewing Workshop that doesn’t have a date scheduled yet?
I regularly schedule new dates for my workshops. Please contact me if you can’t see a date against a workshop you would like to attend
Q: Can I do a different type of Sewing Workshop with you?
I love to share my sewing knowledge with others. Please contact me if you have an idea for a workshop that isn’t advertised on my website
Q: Out of stock notifications – How will you use my email?
You’ll receive a one time email when this product is back in stock. I won’t share your email address with anybody else